Frequently Asked Questions (FAQ)
This section is intended to quickly answer the most frequent questions that the city receives. If you are still having trouble, please reach out by phone or email.
Pay a Utility Bill
To pay a utility bill you may come to City Hall and pay in person with check, cash, card or money order. City hall is open Monday through Thursday 9am to 5pm excluding federal holidays.
You may also use the online payment portal located at the following link and on the Quick Links section of the Home Page.
Online Payments - City of Portola
Start a New Utility Service- New Homeowner
To start a new utility service, you must submit a credit check or pay the standard deposit. Then you will need to fill out an Application and Agreement for Utility Services (linked below). If you need help, please reach out or come to City Hall during business hours.
Credit Check Form 2025.pdfnew_utility_service_application.pdf
Public Records Request
To submit a public records request the city utilizes CivAssist. You may submit a public records request using the online portal at the following link.
