January 12, 2023 | Notice of Resumption of Water Shut-offs for Non-payment of Utility Bills

Re: Penalties & Shut-Offs

Water shut-offs for non-payment of utilities and late fees has been suspended since March 4th, 2020 to assist customers with the negative financial impact related to the COVID-19 pandemic. The City of Portola will be resuming water shutoffs, as well as penalties for all late payments and outstanding balances beginning April 2023. All past due balances that are more than 60 days delinquent! need to be paid or a payment plan arranged to avoid shut-off.

The City of Portola understands that many residents are experiencing financial challenges as a result of the pandemic. The City of Portola is offering flexible payment arrangements to help residents avoid water shut-offs. If you have any questions, or to review payment plan options please contact 530-832-4216.

You must Contact The City of Portola by March 15th, 2023, to set up any necessary payment plans.

If you need assistance paying down any water-specific debt, you may be eligible for certain state or federal assistance programs. One of those programs is the Low-Income Household Water Assistance Program (LIHWAP), which will be administered through the California Department of Community Services and Development. For more information on LIHWAP and to learn more about eligibility requirements, visit their website.

Website Accessibility Policy

City of Portola is fully committed to providing accessible facilities, elements and channels of communication to all members of the public. As part of this commitment, City of Portola has a policy of providing an accessible website compatible with the Web Content Accessibility Guidelines (WCAG 2.1) and commercial screen reading software. All features of the website are coded to allow individuals with vision and other impairments to understand and use the website to the same degree as someone without disabilities. We welcome feedback and can often resolve issues in a timely manner if they arise.

If you need any special assistance or accommodations:

Call us at 530-832-4216 or 1-800-678-4216 for Emergency Water Services

Ongoing Compliance Information

Compliance Officer

City of Portola has designated a compliance officer for website disability-related accommodations. The compliance officer has received training in website accessibility and updates the site in accordance with those best practices. Contact our accessibility officer to report an issue.

Compliance Procedures and Reports

In addition to testing with users with a wide range of disabilities and coding our website to WCAG standards, City of Portola regularly scans its website to ensure ongoing compliance, and makes timely changes to any inaccessible changes, if any are found.

Linked Documents and Third Parties

Please note that this site may link out to third-party websites, such as state or federal agencies, that do not have accessible content. This site may also include documents provided by third parties included in our agenda packets, for example. While we cannot control the accessibility of content provided by third parties, we are happy to assist any member of the public with reading and accessing content on our site.

See an opportunity for us to improve? Please contact our accessibility officer or call us at 530-832-4216 or 1-800-678-4216 for Emergency Water Services.

Report a Website Accessibility Issue

We are committed to your ability to access all content, and we will respond to all requests as soon as possible.